SUMMARY OF QUALIFICATIONS:

  • Skilled in designing and implementing decision support, metrics reporting and data management solutions.
  • Broad experience with requirements gathering, functional specifications, functional architecture design, data quality analysis and technology implementation.
  • Strong project management skills with experience working with matrix relationships.
  • Significant experience with data warehousing, data management and enterprise reporting systems including dealing with issues of data ownership, governance and process change.
  • Highly proficient in Microsoft Office Tools.
  • Good analytical and problem solving skills while maintaining excellent customer focus.
  • Strong Interpersonal and presentation skills.
  • Ability to inspire and motivate teams and individuals.
  • Strong marketing and event planning skills in various sports and activities.

TECHNICAL SKILLS AND CERTIFICATIONS:

Databases: MS Access, SQL
GUI/Tools: Visio, Brio, COGNOS, Report Builder, Sharepoint
Software: Microsoft Office: Word, Excel, Access, PowerPoint, and FrontPage
Programming/Other: HTML, Mainframe, Computer Networking and MIS Structuring

EDUCATION:

-B.A. Mathematics/ Minor in Management Information Systems
Stonehill College, 2003
-Completed 9 credits for M.S. in Accounting
Fairleigh Dickinson – Teaneck, 2005
-SQL Querying – Level 1 Fundamental of Querying
New Horizons, 2009
-SQL Querying – Level 2 Advanced Querying
New Horizons, 2009

PROFESSIONAL EXPERIENCE:

New York University – Hagop Kevorkian Center – Near Eastern Studies, New York, NY
Program Coordinator – (April 2011-Present)

  • Serve as a resource for student inquiries by helping process admission forms and payments for student’s summer programs such as Federal and University grant awards.
  • Develop reports via Brio that would help reconcile financial accounts and payments.
  • Review financial issues and future payments with Accounts Payable and the Budget Analyst to ensure the books close properly.
  • Enter Journal entries that needed to be placed onto an account for processing of Debits and Credits.
  • Create and analyze the budget on a daily basis as the fiscal year closes to ensure money is available for future payroll, events, and grants payments.
  • Resolve issues with inter-departments that deals with the students or other financial issues by contacting all parties involved.

Serba Graphics USA – Serba Graphics, New York, NY
Assistant Vice President – (January 2011-April 2011)

  • Helped generate data and leads from domestic Printing Pres companies
  • Called several potential companies to broker deals with used surplus printing equipment which was sold overseas.
  • Developed reports, information, and call logs of the companies interested in a sale.

ACE Group – ACE Overseas Group, New York, NY
Claims Business Analyst – (June 2008-February 2010)

  • Traveled to Madrid, Spain to conduct training on Database applications and Report Builder tools for key reporting guides and metrics to 15 Claims Managers stationed in Europe.
  • Traveled to London, England to conduct interviews with internal colleagues of the IT department on the information structures and procedures for the Claims databases and reporting packages prior to the implementation of outsourcing to a third party vendor.
  • Supported the maintenance of several business requirements for Key Performance Indicator (KPI) metrics, dashboard reporting, and office headcounts.
  • Controlled the maintenance of claims tables globally for all source systems and standardized claims data globally in the development of additional Line of Business view standard reports.
  • Completed standardized monthly reporting packages and ad-hoc reports while ensuring accuracy of data reported and provided commentary for senior management and claims managers.
  • Supported on-going financial gross and net premiums projects.
  • Identified and analyzed outstanding reserves of large loss claims.
  • Composed change requests and conducted proper testing as a global data governance representative.

American International Group – Domestic Brokerage Group, New York, NY
Business Analyst – Vendor Management Office – (July 2006-June 2008)

  • Created, summarized, and distributed detailed analysis reports: AIG panel vendors spending by each Line of Business on a quarterly & semi-annual basis, cost savings, internal system tracking and efficiency, and rate increase comparisons.
  • Project Manager and participant for special initiatives: eBilling Submission, Document Labeling, Vendor Approval Process, Structured Settlement, and System Enhancements.
  • As Project Manger for eBilling Submission, helped establish a threshold of savings, process, and accuracy for submission of billing, work logs, and agreed upon pricing between vendors and Claims Adjusters on a $1 million incentive project.
  • Produced, analyzed, and summarized reports for claims/underwriting managers such as weekly/monthly vendor assignment reports, open/closed reports, un-accessed reports, Quality Assurance reports.
  • Negotiated rate increases with vendors to achieve a standard savings goal of 20% – 50% listed competitive pricing guides.
  • Organized, monitored, and evaluated system functionality and issues for an internal assignment retrieval system for Vendors called Vendor Assignment Reporting System (VARS).
  • Facilitated the updates of contact information, rate schedules, and policy and procedures for the department’s internal website.
  • Worked with the team and claims managers to evaluate new and existing vendors through rate comparisons and summaries.
  • Handled claims adjustors and external vendor inquires pertaining to the VARS and other vendor data related issues.
  • Provided QAT/AUT testing for all monitored, upgradeable, and improvement features and issues on the VARS website and system.

DialAmerica Marketing, Inc, Mahwah, NJ
Operations Coordinator – Level I, II, III, & Supervisor – (November 2003-July 2006)

  • Coordinated monthly campaigns between the Home Office and 60 Call Center Branches.
  • Organized the lead planning for the Branches, including daily lead processing, weekly lead selection, overall branch analysis, lead additions and removals, hours planning, and technical programming.
  • Managed, trained, & assisted new employees for various programs, such as Renewals Marketing, Cable Media, Financial Services and Sponsor Marketing.
  • Supervised 2 employees during the Bank of America campaign and helped establish team communication and project assessments.
  • Created and analyzed various data for goal setting, demographics, lead adjustments, and performance and sales reports.
  • Forecasted the volume of leads and hours to be distributed to all branches.

Bon Secours Health System, Suffern NY
Computer Technician-Temp – (May 2001-October 2003)

  • Installed software and provided troubleshooting for employees in numerous departments.
  • Recorded and registered various and diverse data into the overall database.
  • Generated a daily inventory database of hardware and software throughout the system.
  • Prepared and deployed PC Rollout at various sites.

INTERESTS/HOBBIES/ACCOMPLISHMENTS:

Madison Square Garden: Club Seat Runner – (November 2010 – Present)

  • Provide a welcoming and positive atmosphere with the Arena for a memorable guest experience.
  • Deliver food and beverage to the guests in the Club Seat areas of sporting events.
  • Maintain a clean and organized working environment.
  • Provide customer service and support to all attending guests.

World Adult Kickball Association: Customer Service Representative – (February 2010-September 2010)

  • Organize a league of 200 players with scheduling, merchandise, social events and staff meetings.
  • Field questions and resolve conflicts from customers, organizations, and partnerships.
  • Communicate weekly with the customers on upcoming events, policies, and concerns.
  • Organize and plan division parties and events with food, beverage, awards, and other additional items on a $2,000 budget.
  • Participate in Street Team marketing with interaction of walking patrons, passing along flyers and selling the product.
  • Set up and organize a tent at a Street Fair in Manhattan to help promote the upcoming seasons with gear, pamphlets, and demonstrations.
  • Negotiate contracts and pricing discounts with local establishments to host and sponsor a division.

Stonehill Sports and Recreation Complex: Statistician/Marketing/Head Referee – (August 2000-May 2003)

  • Assisted Administrator in scheduling of various intramural sports leagues and tournaments.
  • Organized and cultivated advertisement and promotions of intramural sports program and activities.
  • Oversaw data entry of statistics and league standings pertaining to all intramural sports and contests
  • Served as head sports official for numerous intramural sports including but not limited to: flag football, volleyball, basketball, indoor soccer, floor hockey, and softball.
  • Coordinated set, break down, and staff event responsibilities.
  • Enforced all policies related to league requirements and proper use of all department equipment.

Teacher’s Certification, NYC Board of Education, 2010; Mathematics Grades K-12